Terms & conditions
APPOINTMENTS
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All sessions are by appointment only.
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A brief consultation is required prior to the first appointment.
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To cancel and reschedule your appointment, please let me know via email or text message at least 24 hours in advance to avoid being charged.
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Appointments not attended are fully chargeable unless prior notice is received 24 hours in advance.
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If I have to cancel our appointment within 24 hours, you will be given an extra session free of charge.
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One-to-one appointments last 60 minutes, unless otherwise agreed.
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Sessions need to be paid in advance to secure booking.
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Punctuality is our mutual responsibility. If I'm late more than 10 minutes, the session is for free. If you are late, we have less time to talk during that session.
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All appointments are conducted online (via FaceTime, Skype or Zoom), unless otherwise agreed.
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Please ensure you are in a private location where you are able to receive a video call.
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Corporate clients may request on-site consultations, subject to prior agreement.
CONFIDENTIALITY
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I'm obligated to maintain your privacy with regard to all matters in connection with my services.
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This confidentiality applies to my clients and, in the case of corporate clients, my clients' business connections.
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The confidentiality agreement remains in effect unless a client releases me from it, or if I am bound to do so by law.
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The confidentiality agreement remains in effect after our contract has been completed. The exception is cases in which there is a legal obligation to disclose information.
CONTRACTS
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For corporate clients, a signed contract is required prior to any work commencements.
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Employees benefitting from my services through my corporate clients are not asked to sign a contract with me individually, but a signed consent form may be required prior to the first appointment.
RESTRICTIONS
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I only work with adults (age 18 and over).
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If your problem area is not within my scope of expertise, I will try to suggest someone else who may be able to help.
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Please make sure that all outstanding sessions are paid for prior to your subsequent appointment, otherwise we will need to reschedule.